Terms of Service

Who we are

Beehive Tickets is an independent resale marketplace where fans buy and sell tickets to Utah Jazz and Utah Mammoth games directly with each other. We are not the original seller of any ticket and are not affiliated with, endorsed by, or connected to the Utah Jazz, Utah Mammoth, Smith Entertainment Group, SeatGeek, the NBA, or the NHL. Ticket prices are set by sellers and may be above or below face value.

How a sale works

When a buyer pays, the money is held by our payment processor (Stripe) and is not released to the seller until the buyer confirms the tickets arrived, or the order auto-completes at game time with no dispute. The seller must deliver the exact listed tickets via SeatGeek's ticket transfer to the buyer's email before the stated deadline. All prices are shown all-in at checkout: the ticket price plus our 10% service fee (minimum $2.00).

Seller obligations

• Transfer the exact tickets listed (section, row, seats) before the deadline shown on the order.
• Remove listings for the same tickets from other platforms once they sell here. Selling tickets you no longer control is fraud.
• Missed deadlines refund the buyer in full automatically and count as a strike. Two strikes suspend your account.
• Payouts require completing Stripe's identity and bank verification. Sales tax and income tax obligations are yours; Stripe issues 1099-K forms where required.

Buyer protections

• If tickets are not transferred by the deadline, you receive a full refund including all fees — automatically.
• If you report a problem before confirming receipt, payment to the seller is frozen while we review evidence (SeatGeek transfer records decide).
• Once you confirm receipt (or the event starts without a dispute), the sale is final. False claims of non-receipt count as strikes and may result in suspension.
• If an event is cancelled without rescheduling, orders are refunded in full. Postponed events: tickets remain valid for the new date and sales stand.

Payments

All payments are processed by Stripe. We never store card numbers or bank details. Seller payouts are made to the bank account on the seller's Stripe Express account. We may delay, withhold, or reverse payouts where fraud is suspected or a dispute is open.

Prohibited conduct

Listing tickets you don't possess, speculative listings, bots, fee circumvention, harassment, or any unlawful activity will result in immediate suspension and forfeiture of pending payouts to the extent permitted by law.

Liability

The marketplace is provided “as is.” To the maximum extent permitted by law, our total liability for any claim is limited to the amount of the order giving rise to the claim. We are a venue for fan-to-fan transactions; the ticket contract is between buyer and seller.

Governing law

These terms are governed by the laws of the State of Utah. Disputes will be resolved in the state or federal courts located in Salt Lake County, Utah.